Privacy Policy

Who we are

Afmak is a marketplace operated by Shael Afmak Group Ltd, Ashongman Estate, N619 Tetteh Kwei ST, GE 157 9987, Accra, Ghana. We are the data controller for the information described in this policy. For any privacy question or request, contact us at info@afmak.com.

Information we collect

• Account & contact details — your name, email address and phone number when you create an account or sign in.
• Delivery information — the delivery address and contact details you add to receive your orders.
• Order & transaction data — items purchased or sold, order status, and your Afmak wallet balance and history.
• Payment information — payments are processed by our payment partner Paystack. We receive a confirmation of payment; we do not store your full card or mobile-money credentials on our servers.
• Photos & documents — if you sell on Afmak or act as an agent, the product images you upload and the identity / verification (KYC) documents required to publish products or be verified.
• Push notification token — a device token, only if you allow notifications, so we can send order and account updates.
• Technical data — device and basic usage information needed to operate, secure and troubleshoot the service.

We do not collect your precise location (GPS), your contacts, your SMS messages or your call history.

How we use your information

We use your information to create and secure your account, process orders and payments, arrange and track delivery, operate your Afmak wallet, verify sellers and agents, provide customer support, prevent fraud and abuse, comply with our legal obligations, and improve the platform.

Who we share it with

We share only the information necessary to run the marketplace, with:

• Sellers and delivery agencies — to fulfil and deliver your orders.
• Paystack — our payment processor, to take payments and issue refunds.
• Cloudinary — to host the images and documents you upload.
• Supabase — our database and authentication infrastructure provider.
• Authorities — where we are legally required to do so.

We do not sell your personal data, and we do not use it for third-party advertising.

Security and retention

Connections to our services use HTTPS encryption. Passwords and wallet PINs are stored hashed, and verification documents are kept private and access-restricted. We retain your data only as long as needed to provide the service and to meet legal, accounting and fraud-prevention obligations, after which it is deleted or anonymised.

Your rights

You can access and update your profile details at any time from your account. You may also ask us to correct, export or restrict the processing of your personal data by contacting info@afmak.com.

Deleting your account and data

You can request deletion of your account and associated personal data at any time by emailing info@afmak.com from the address linked to your account, or by contacting our support team. We will delete your personal data, except information we must keep to meet legal obligations (for example completed transaction and tax records), which we remove once those obligations expire.

Children

Afmak is not intended for children under 18, and we do not knowingly collect their data.

Changes and contact

We may update this policy from time to time; the date above shows the latest version. For any privacy request, contact info@afmak.com. See also our Cookie Policy and our Terms and Conditions.

Shael Afmak Group Ltd — Ashongman Estate, N619 Tetteh Kwei ST, GE 157 9987, Accra, Ghana