Shael Afmak Group Ltd. Refund Policy

Effective Date: 2024

Shael Afmak Group Ltd. (“Afmak”) strives to ensure customer satisfaction by providing high-quality products and services. This Refund Policy outlines the conditions under which refunds are available, how to request a refund, and the time frames for refund processing. By using our platform, you agree to the terms of this policy.

1. Eligibility for Refunds

A refund may be issued under the following circumstances:

• Damaged or Defective Products: If a product is found to be damaged or defective upon delivery, you may be eligible for a refund. Please provide photographic or video evidence of the damage.
• Incorrect Item Received: If the item received is different from what was ordered, you are eligible for a refund or replacement.
• Non-Delivery: If an order does not arrive within the stipulated delivery time frame and cannot be tracked, you may qualify for a full refund.
• Service Disruptions: For digital services offered directly by Afmak, if there are extended service disruptions preventing usage, you may request a refund for the unused portion of the service.

Non-Eligible Items:

• Perishable goods, custom items, or digital downloads that have already been accessed are generally non-refundable unless defective or in violation of this policy.
• Refunds may not be issued for items where misuse, mishandling, or a failure to follow proper care instructions is evident.

2. Refund Request Process

To initiate a refund:

1. Submit a Refund Request: Contact Afmak’s customer support team via [Support Email or Phone Number] or by logging into your account and accessing the “Orders” section.
2. Provide Details: Include order information, purchase details, and evidence (such as photos or videos) supporting your refund claim.
3. Await Review: Afmak’s support team will review your request, and you may be asked for additional information if necessary.

Time Frame for Refund Requests: Refund requests must be made within [specify number, e.g., 7–14 days] of receiving the item. Late refund requests may not be honored.

3. Refund Processing and Timelines

Refunds are processed within the following time frames:

• Initial Response: You will receive an acknowledgment of your refund request within 24 hours.
• Refund Approval: After review, refund approval typically takes between 3–5 business days.
• Payment Processing: Once approved, refunds are processed back to the original payment method within 5–10 business days, depending on your financial institution’s policies.

Payment Methods:

• Credit/Debit Card: Refunds are typically processed within 5–10 business days after approval.
• Mobile Payments or Digital Wallets: Refunds may take 3–7 business days, subject to the provider’s policies.
• Bank Transfer: Processing times may vary by financial institution and typically take 7–14 business days.

4. Partial Refunds

Partial refunds may be granted in specific situations, such as:

• Items with Minor Defects: Where a defect does not affect functionality but reduces value, a partial refund may be issued.
• Used or Opened Items: For items opened or slightly used, a partial refund may be considered at Afmak’s discretion.

5. Shipping Costs and Return Shipping

Shipping fees are generally non-refundable unless the item was damaged, defective, or incorrect. For returns, Afmak may provide a prepaid shipping label for eligible items.

Note: In cases where a refund request is denied, Afmak will not cover return shipping costs, and the customer is responsible for any shipping fees incurred.

6. Non-Returnable and Non-Refundable Items

Certain items may not qualify for refunds or returns, including but not limited to:

• Perishable goods (e.g., food items)
• Custom-made or personalized items
• Digital products once accessed or downloaded
• Final sale or clearance items

7. Refund Policy Exceptions

• Bulk Orders: Bulk orders or special orders may have separate terms. Please refer to the order agreement or contact support for more details.
• Seller-Specific Policies: Sellers on the Afmak platform may have specific refund policies in addition to Afmak’s policy. If a seller's refund policy is stated in the product listing, it will apply, provided it is within the platform’s guidelines.

8. Changes to the Refund Policy

Afmak reserves the right to update or change this Refund Policy as needed. Any updates will be posted on our website, and continued use of our platform implies acceptance of the updated policy.